Pricing & Getting Started With FatCow

FatCow is one of the few companies that advertise the monthly price you are actually paying if you sign up for one year – $6.95/mo. As you can see the price go further lower if you subscribe for a longer period. However, their price is higher than the most of the competitive companies and they don’t offer anything more for that extra money.

Technical Support

We have done the standard test with the FatCow support – we have changed the password for the MySQL database in a regular WordPress installation. Then we asked for assistance. Unfortunately, the FatCow support team didn’t manage to react fast and to assist us.

The first answer we got from FatCow two and a half hours after the ticket was posted. In addition, the answer itself wasn’t helpful but asking for information that they should already know. First, they asked about the domain name, which is really unnecessary because we have only one domain on file in our account. Then they asked for an username and password for a WordPress installation that is not even connecting to its database. In conclusion, the first reply we got from them was really unprofessional.

Hello,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. In order to further investigate the issue, please get back to us with the requested information given below:
1. The exact URL of the WordPress blog.
2. The WordPress username and password.

Thank you!

Sincerely,

Savion James
Customer Support

After we provided them with the completely unnecessary information they asked, we had to wait for another hour just to get a reply in which they actually refused to assist:

Thank you for contacting Support.

I am sorry but we do not support custom themes or plug ins for WordPress, only the basic install that we offer. If you are having problems with your theme you should check your cgi error log located in your stats directory for more information on the error and then contact the developer or vendor for further assistance with this issue. Please let us know if you need further information.

Michael
Tier 2 Support

We believe that a technial support person should be able to check a log, locate a simple and obvious issue and fix it for you. Unfortunately, FatCow support failed to do that. This is one of the main reasons they are not in the top three companies listed on our website.

Conclusion

FatCow provide good service at prices that could be lower. Their technical support team, however, is not even close to the quality of support that SiteGround, HostGator and the other companies listed before them provide. We place them on 5th place because there are a lot of things they could improve on the service they provide.

FatCow has received the “Top 10 Best Hosts Award 2010″

In 2010 the Best Hosts Directory has once again selected the best hosts and FatCow is one of the top performing hosts that we have reviewed and compared. FatCow was born in 1998 and by a dedicated group of talented believers in the notion that simple, old fashioned service and value still ring true.