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HostGator Reviewed by BestHostsDirectory.Com

Fast and reliable hosting by HostGator!
Rating: 5/5 5 stars hosting

 

Pricing & Getting Started with HostGator

We have purchased an account with HostGator with the sole purpose to test their billing practices, pricing, refund policy and of course technical support.

HostGator billing cyclesHostGator advertise very low and attractive price – $3.96/mo. However, if you have only four dollars in your credit card you will not be able to buy a month of hosting from HostGator. First thing first – the price of $3.96/mo is for their “Hatchling” plan which is limited in many ways – you can have only one domain name associated with it, no toll-free support phone, etc. In addition, you get the price of $3.96/mo only if you signup for 3 years ahead. This means that you will have to pay $142,56 which is not a small sum to pay in advance for a “Hatchling” website.

Getting Started with HostGatorAfter you decide the hosting plan and billing period that is most suitable for you, your account will be activated immediately. Note that a phone verification may be required after you signup. Once this step is completed too, you will receive and e-mail with everything you need for your hosting account in it – Control Panel URL, username, password, nameservers info etc. A well-structured, plain text e-mail – exactly as it should be. In addition, your web hosting account comes with a default index page for your website. It is really helpful and if you are looking for a place to start, your own domain is a good choice. The default page has a lot of useful links to your cPanel, Knowledgebase and tutorials section, Billing section, quick link to the support system, etc.

Technical Support

HostGator provide few ways to get help: toll-free phone number, live chat and a ticketing system. First, we have tried the chat system for a relatively easy question. We got an answer to our question precisely three minutes after we asked which is good response time for that kind of service:

(06:04:57 AM) Me: Can I use my cPanel logins to connect to my databases?
(06:05:01 AM) System: There are currently 5 people in front of you and 81 chat technicians assisting customers.
(06:07:40 AM) Courtney Ba: No you cannot.
(06:07:47 AM) Me: thank you.
(06:07:54 AM) Courtney Ba: Databases have their own username and password.

The response itself, however could have been much better. We didn’t even receive a ‘Hello’ which is not the best customer service you can receive. This is one of the reasons we haven’t ranked HostGator first in our website.

Next, we have performed the standard support test – we have installed a WordPress application and broke the database connection by setting a wrong password in the configuration files. This time we used the ticketing system to request assistance. The answer we received was nicely structured and the support person has solved the problem. The only issue is that we have received a reply after 1 hour and 40 minutes. Compared to SiteGround’s 3 minutes response this is way too much to wait for an answer. Another thing that attracted our attention is the fact that we got a response from a “Linux Systems Administrator” for such a simple question. Does this mean that the regular support can handle such cases?

HostGator Ticketing System

In conclusion, HostGator provide good technical support to its customers even to the cheapest hosting plans. This is one of the main reasons we have ranked them in second place in our website.

Conclusion

To wrap it up we can say that HostGator is a quality web hosting provider with good technical support team. They have a well-structured customer area with easy access to the control panel. However, the high prices, covered by misleading advertising and the slower response time of their technical support has stopped them from ranking first in our website.

Hostgator has received the “Top 10 Best Hosts Award 2010”

In 2010 the Best Hosts Directory has once again selected the best hosts and HostGator is one of the top performing hosts that we have reviewed and compared. HostGator operates since 2002. It offers affordable web hosting services and relatively high features. Their hosting plan does not include free Site builder and e-commerce functionality.