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SiteGround Web Hosting Reviewed by BestHostsDirectory.Com
Professional and cheap Web Hosting by SiteGround!
Rating: 5/5 
Date: Feb 09 2011
We have made our choice to rank SiteGround first on many criteria. Our specialists have revised each aspect of their service and the results were more than good. Below you can read more about the hosting package provider by SiteGround.
Pricing & Getting Started with SiteGround
Starting up with SiteGround is easy and intuitive. The main benefit is that they actually sell you a web hosting account for the price they advertise – only $3.95. Despite other hosting companies you can buy your account for one, two or three years at the same low price.
After your account creation is complete, you should receive an e-mail with everything you need to know about your web hosting account in it. It is well structured and informative. Last but not least they have a nice Getting Started tutorial that will show you how to begin crating your website.
Uptime and Server Reliability
We have an account on a SiteGround server that one of our editors is using to host a personal website. He maintains it for more than 3 years now. During that period he has experienced downtime twice, for less than 30 minutes each. In those cases there were scheduled maintenance and he was warned three times for it – week before the date, three days before and three hours before the actual downtime. SiteGround stated that they are migrating their servers to a faster platform which was the cause of the downtime in both cases. Other than that we did not experience any other server related problems with them.
Technical Support
SiteGround advertises outstanding technical support. This is why we decided to test this. We have installed a WordPress blog and broke its configuration – changed the password for the database username which broke the site completely.
Since they don’t have phone support we had to test how efficient the company Help Desk is. Right after you login, you should go to the Get Support page and select one of the categories to post your ticket in.
After you select the appropriate category you will be asked some questions depending on the category. If you report an e-mail issue they will ask you for your address etc. Make sure you have Java installed on your computer because in some cases there are automatic checks that rely on it to work. When you post a ticket for the first time the entire process may seem a bit confusing and long. Actually, the questions and auto checks make sence and allow the technical person to reply faster to your question. So once you get used to the Help Desk you will find it quite useful and easy to use.
Once we have submitted our ticket we started timing how long it will take SiteGround to respond.
We have to admit that we were really amazed. From our experience with other hosting companies we expected response time between half an hour and 45 minutes. Amazingly, they managed to respond in 2 minutes and 46 seconds!
Initially, when we saw the short responce time we thought that we will get some runaround or a question asked. To our surprise our problem was actually solved and the ticket was closed. The support person had not only fixed the problem, but prevented it from happening in the future. Additionally, everything he did was explained in a proper manner.
In conclusion, after you spend few minutes explaining your problem it will be solved fast and professionally. SiteGround indeed provide the outstanding technical support they advertise!
SiteGround has received the “Top 10 Best Hosts Award 2010″
In 2010 the Best Hosts Directory has once again selected the best hosts and SiteGround is one of the top performing hosts that we have reviewed and compared. SiteGround.com offers premium web hosting services and have one of the best technical supports in the industry.
You can find more SiteGround Reviews here: Siteground Review at WebHostingStuff.com, SiteGround Review at Webhostingjury.com, SiteGround Review at HostSearch.com, SiteGround Review at RatePoint.
about 1 month ago
SiteGround is a wonderful web hosting service! Very comfortable website management, great and affordable pricing and the best thing is the support! The people that support you make you feel like you are part of a big family, The SiteGround Family! Those people can spend hours to assist you with your issues and will do anything to have your problems solved. A day after I joined their service, I recieved a call from SiteGround welcoming me into the service and checking if I need any help! Reccomended for anyone out there that want a website!
about 11 months ago
I’m reviewing Siteground after 2 years of my last review (do a Ctrl-F search in this same page to find my other comment).
The quality of the service is still outstanding, never having fallen servers. Except this one time, where I just emailed support and they switched servers for my site and I was running again in under 5 minutes. But overall, I feel the new strategy of capturing customers by charging $9.95 for 1 year hosting has made the tech support quality go way down. Response times are average at most, with so many new customers coming in.
I also found it a bit aggressive having to remind the customers all the time to enter their credit card information.
Hope this helps
about 11 months ago
We are glad to express our delight and gratitude to Siteground staff for their True 99.99% uptime and impeccable support!
It has become a nightmare story – our prior experience with GoDaddy. From 4 minutes to 14 hours of daily down time. We couldn’t bare it anymore and decided to give a chance to Siteground. From hassle-free transfers to final set-up of sites – they do what they promise.
We had overpaid on services and siteground promptly refunded. Every ticket is answers fast and with respect.
Siteground is a good choice…
about 1 year ago
I have ben using siteground for a couple of years. Tech support is top-notch. Though you can purchase some extra features like SSL, a basic account give you so TEN times more the other guys for half the price and they don’t nickel and dime you to death. Awesome script support and installation. They have a big selection of popular scripts like Joomla, sugar CRM and you can install others. A word of advice for newbies. Don’t expect hand-holding. Before you get to the tech-support guys and gals you have to exhaust the the extensive self-help features first. This is a good thing as it forces you to learn about web hosting and web design. Cool Awseome Fantastic. Sign Up
about 2 years ago
This host has been really great within my first 4 weeks. Everything was created simple for people to start their own website or online market right away. The only draw back was when I started getting into html and java script coding, many of them were not working until I had contact with tech support and has told me I would have to purchase Pro builder. Supposedly I had the basic builder which I was never informed. It is taking me a while to try to get in contact with them about me purchasing the one time fee of $40 for the pro builder because they don’t always pick up their phone. Another is that it feels as if there is a glitch with the sitebuilder where after I have published my page, one of the images has moved but only does this sometime.
about 2 years ago
I am so happy with SiteGround there is nothing like it anywhere else on the net. They are willing to help you in any way possible. Any newbie needs to start here, they are building the best tutorials, have the best possible help team. Sure they are going to have growing pains with all the people braking down the door that should be expected. Thank you so much SiteGround for being here.
about 2 years ago
Siteground I score at about 6/ 10 and the reason being they offer 99.9% uptime guarantee that they dont stand behind, I host many sites with siteground and there site and control panels and overall usablility is good but their servers go down all the time and they do their best to get them back up but for companies like mine that always have visitors. They offer good support except regarding thier own uptime issues. In the last 3 months they’re servers have been down for the following alleged reasons, hard drive dropped( apparently they havent heard of RAID) a DNS attack, unsceduled maintenance 4 times, today my sites went down again due to thier ISP lol its just unreliablle if it were reliable it would be the best but they just arent and hosting you site with is risky.
about 2 years ago
Absolutely unbelievable customer service. They’ve really blown me away. Every ticket I ever submitted was closed within minutes. – Not a word of a lie. They VOLUNTEERED to install my cart, set up dedicated ip, and installed my SSL for me – I touched nothing. I’ve never experienced service like this from any web-based business ever.
about 2 years ago
I simply love Siteground. If they keep on having this level of support and professionalism, i bet they will be the number one web host in the world soon, and am gonna be glad to be a part of that, when it happens that is:) Cheers
about 2 years ago
They know their field They Provide FAST support and Prompt Communication Some server Instabilities can let you sleepless for a night…. Their Billing for services Is amongst best providers as of course their servers also I’d like to see a customer loyalty bonus (e.g. bonus services for no fee or price discount for next renewals)
about 2 years ago
I highly recommend this host for their swift and accurate service ALL the time. If there are issues, they are generally solved as immediately as humanly possible (read as within minutes, sometimes hours). As no system is perfect all the time, their readiness and professionalism adds that so needed extra to have an accountable partnership.
about 2 years ago
Have been with SiteGround for about 4 years and have had very few problems. And the few that I have had have been solved by their excellent helpdesk in a matter of minutes.
about 2 years ago
Hi, I am 66 years old and not a computer savvy person. Siteground has shown me that I don’t have to pay a fortune to have a web host with great support. Earlier this year I did not even have the knowledge to upload files to the internet. The support given by Siteground is amazing, quick response and usually fixed on the first ticket. I thank Siteground for excellent support, rapid response to requests and being patient with a computer & internet newby. I highly recommend Siteground hosting.
about 2 years ago
I am a novice when it comes to getting a eCommerce site up and running. I had many questions and all of them were answered promptly and were answered to my satisfaction via Siteground’s help desk. The tutorials were also a great help. I was taking over a current eCommerce site that needed a lot of improvement. I transferred everything over to Siteground and it was much easier than I expected, due to the great support team.
about 2 years ago
I have ben using siteground for a couple of years. Tech support is top-notch. Though you can purchase some extra features like SSL, a basic account give you so TEN times more the other guys for half the price and they don’t nickel and dime you to death. Awesome script support and installation. They have a big selection of popular scripts like Joomla, sugar CRM and you can install others. A word of advice for newbies. Don’t expect hand-holding. Before you get to the tech-support guys and gals you have to exhaust the the extensive self-help features first. This is a good thing as it forces you to learn about web hosting and web design. Cool Awseome Fantastic. Sign Up
about 2 years ago
Okay, Let’s just say i sent in a ticket at 12:30am and by the time i Literally refreshed my website, had the problem taken care of. The response email didn’t even get sent to my account yet. That’s how fast these guys are. And they’ve been great through many sites I have had with them. I can’t think of any problems I’ve had that weren’t taken care of immediately. It is very impressive
about 2 years ago
My previous Hosting Company was unable to get Joomla working properly for me, so I switched to SiteGround. Everyone talks to the same Internet, but it’s the fast, friendly support that makes a difference when you need it. When I needed minor configuration tweaks, they were done efficiently and immediatly. Very knowledgeable support staff. Sophisticated KnowledgeBase and support tools too. A breath of fresh air.
about 2 years ago
I was a novice web developer for the last 2 years. I firs learnt about the SiteGround when I found on Google while I was lookig for an affordable and convinient web host with lots of features and user-friendly control panel. Although I had knowledge of basic HTML, I didn’t know of the FREE CMS until I explored the cPanel of Siteground, of course which is another paid third party software procured by SiteGround for its cutomers. I have precently more than 13 websites of my clients hosted with the SiteGround. When I faced with some problem or I didnlt know to how to go about it, I would just write a ticket to the Help Desk. The responses are lightening fast and they are very helpful in soving the problem ASAP. The SALES LIVE CHAT is another amazing features for the potential clients when they first want to know about the company. Keep it up and I hope to see MANY GREAT FEATURES on SiteGround than other hosts!!!
about 2 years ago
I purchased a plan with another web host that was good and economical but it wasn’t very user friendly. I wanted to host an ecommerce store so I needed a very frienly Control Panel to access my SQL database and PHPADMIN. I found both at SiteGround! Through my own fault in a a faulty upload I crashed my store and needed a reinstall ASAP! I wrote the ticket at SiteGround Support, was answered VERY quickly, explained the problem, and Had a new Install of my site within Hours! I am very pleased to recommend SiteGround for their UP2DATE software in the Control Panel, My SQL Database and PHP. Their superb Help Desk and Support make it an added PLUS! I think i’m going to host my other stores and pages here too… Great Job SiteGround!….joshuaj
about 2 years ago
Siteground Rocks. Their tech support team is amazing and fast to respond. Any problem I have had, they were able to expedite the corrections or tell me what I needed to do. Best host I ever had , bar none.
about 2 years ago
Year ago i was novice, now i have three web sites on siteground. First in Joomla, next is phpBB and Moodle. Main site is http://www.itnenadskola.com. The best of Siteground: free templates(Joomla, phpBB, WordPress),tutorials, video tutorials, Knowledge Base, very fast response on helpdesk,….
about 2 years ago
The isp seems to be pretty comprehensive and the servers are located in the United States. The low monthly fees are conditional upon long term agreements; not unusual. Be aware that the credit card processing is through Luxembourg, Switzerland and you will likely be charged a foreign transaction fee, which adds to the cost. In my case: $14 onto a $214 charge.
about 2 years ago
I made some mistakes in deleting and installing a web page in my server. They responded promptly to my question and fixed the problem for me. Thanks to the SiteGround, Support Team
about 2 years ago
Tech Support is great, truly speedy response from them with any problems I’ve had due to my inabilities, not their faults with site. Highly recommended Great tutorials on everything about building a site with them!
about 2 years ago
I am a Joomla-for-Dummies kind of person, and think I found a web hoster for that level. I chose Siteground to host my site cuz they offer extensive, elegantly-written, free tutorials as well as have great online customer service. I give them 10 stars.
about 2 years ago
I’ve been a customer of Siteground for the past 8 months and in that time I’ve used the support system on many occasions. The response is always quick, helpful and the staff are delightful. I’m a web designer by trade so have dealt with many hosting companies in the past and I can honestly say that Siteground are the best I’ve come across.
about 2 years ago
Unbelievable support times. Often tickets are in progress in less than a minute and average fix rate is around 7 minutes with my experience. Incredible service for very little money. I am so happy with them over the last 4 years that I have a reseller account. I’ve never had an issue with my hosting and I run several photo databases with MySQL and PHP. One site has over 3500 1024pixel, 300kB pictures. I don’t even worry about it on a daily basis, it just runs and runs on it’s own with little or no input from me. Martin.
about 2 years ago
Best host service i have ever had, been with couple of them. The tech personal solve every problem in just couple of minutes. My highest ranking.
about 2 years ago
Excellent services at very low prices. Live support and rapid offline support. All problems solved really fast. Plus many free tools to work with. Recommended.
about 2 years ago
Best host in the market… great technical staff great customer service. It is my second year with them now and I am loving it!
about 2 years ago
I had a Joomla site that I needed to transfer. After getting a plan from siteground, I requested assistance from their technical staff to transfer all the contents of my old site to their server. Within less than 24 hours, my site was transferred and is up and running as though nothing happened.
about 2 years ago
Great host, they answer my questions quickly and are very helpful if i have any problems. One of the best hosting companies i have used. i use them for http://www.getprettypretty.com which was my first attempt at a blog. I needed help and got, now i love self hosted blogging and would never go back.
about 2 years ago
Siteground is the best hosting provider. I addition to their easy to use panel and super low rates, they are very prompt in responding to my questions and service request. I will definitely recommend them to anyone looking for a reliable host.
about 2 years ago
great host,really friendly and helpful customer service when i was not a customer,and after i signed up they stayed just as friendly and helpful as before. if you have any issue with your account you post a ticket and within an hour it has been solved or they tell you what you can do.
about 2 years ago
I am amazed at the level of customer service provided for such a low price point. I was dreading what I was getting in to, but have been very pleasantly surprised so far. If my experience stays this way I will almost certainly recommend them to others.
about 2 years ago
The time of response as well as the qualifications of the people giving the support is A+. They helped me out so many times
about 2 years ago
I just signed up to have SiteGround host a site for me. I had a few questions, so I clicked on the Chat feature. Within moments, i was connected to a technical support specialist. Not only did Christo address my initial questions, but he then continued to walk me through the steps to get additional scripts installed on my site. I have been waiting to put up a site for years. SiteGround not only made it easy, but their team helped me from the get go. SiteGround is fantastic! They really are connected to their clients. Thanks for the great service!!!!
about 2 years ago
Siteground, offers professional support, and excellent service as well as flexibility and affordability! Whatever type of site you are trying to build, no matter what your level of experience, you can do it at Siteground. I always recommend Siteground to my friends, or anyone looking for a great hosting company!
about 2 years ago
great help when needed in seconds time your problem is resolved….in seconds….no one beats that and i’ve been with them for two years. go where you can get help fast, especially if you have no clue where you went wrong….trust me they know.
about 2 years ago
I really love the fact that I get a answer to my questions that hour or within the same day. The staff go above and beyond to answer any and all questions no matter how small it may be.
about 2 years ago
I’ve been with Siteground for +5 years, and the support is really outstanding. They replied every ticket in minutes with the solution at hand. Speed is amazing, and I’ve experienced only 1 site down issue in 5 years, which was resolved in less than 2 minutes. I would pick Siteground over and over again, fast, reliable, with trajectory, and the support is unmatched.
about 2 years ago
We took our my time surveying o good host at reasonable and affordable price (just like the competition swimwea and swim gear we sell). We are more than happy with the deal, we get the service as advertised, no tricks, and the support works as it should providing timely solutions when an issue arises. Keep going siteground. I must say we work quite the same way at http://www.aqualoja.net do visit our siteground hosted on-line store
about 2 years ago
Outstanding tech support for a person with little knowledge. I was able to get a website up and running that has a professional flair to it with little or no trouble. And when I did get stuck several times in the process, the support team moved me forward.
about 2 years ago
Superb service with immediate action to fix technical problem – best and fastest service I have had and I have been using the internet for many years with many other providers. Siteground is a superb and extremely affordable ISP.
about 2 years ago
I would HIGHLY recommend this hosting service – there technical support is amazing and incredibly quick – I have no complaints – been using them for almost 1 year now and will continue to do so.
about 2 years ago
I been two years with Siteground, the helpdesk service is truly reliable. I’m Mexican but The language it’s not a problem, they’re very patient. Try Siteground now!!
about 2 years ago
This is a great place to setup a reseller account. The prices are low and the service is always outstanding. I think over the 4 years I’ve been with Siteground there has only been one brief downtime. Overall I’d say their up time is around 99.89%. Easy to work with and usually resolve your issues in under 15 minutes. Again you can’t go wrong with Siteground.
about 2 years ago
Absolutely fabulous! Never experienced such high quality service anywhere.
about 2 years ago
The best hosting i ever have… from personal web, i am now become they resseller… this is the perfect place if you want to host your website with greet technical support….
about 2 years ago
Siteground offers excellent opportunities and facilities with just few dollars per year. I would always recommend companies and individuals to use siteground services
about 2 years ago
I am a novice and have botched my site a number of times. SiteGround support has responded quickly and helped me fix the problems everytime.
about 2 years ago
Not the best hosting company. There forced me to move to a VPS from Shared Hosting and were not willing to negotiate. If you sign up for long term hosting, be warned – if your website becomes too popular, they will shut down your website with only 7 days notice, which is not enough to give you time to move. They close all access after 7 days so you cannot even backup your data.
about 2 years ago
Fantastic service and support, they had both vTiger and SugarCRM loaded for me within an hour of my request, spot on responses, I highly recommend. I had used three others services previously and by far Siteground is best !!!!
about 2 years ago
Great tech support but sub-standard customer service (Chat Line). If you don’t need any pre-sales information, you shouldn’t pass up Siteground – especially for Joomla websites.
about 2 years ago
Do not be frustrated with the e-mail tech support! They are VERY good. They got to the the root of my problem even with a poor diagnosis on my part. Friendly and Fast. Much better than say… Yahoo
about 2 years ago
These guys are amazing!! What they do for you for so little money, its unbelievable.. Great host, great helpdesk!
about 2 years ago
Very Good Customer Assistance and Great Customer Service. Good Hosting Provider that i can really recommend. People behind Siteground Knows what their clients need. You have your response in no time.
about 2 years ago
What a great package, loads of stuff and the support of a great technical team who solved my corrupt forum problems. I would highly recommend siteground
about 2 years ago
I have used several providers over the years and Siteground is by far the best. And at a great price! These folks really care about their customers!
about 2 years ago
Like the other reviews, I agree the service is always quick and good. But they should ensure important notifications and policy changes reach us before sites go down. I run video training websites and have run into problems: please read the fine print about limitations of hosting media files. I now host media on the cloud and reserve the small space on siteground as backup.
about 2 years ago
Very reliable provider and helpfull technical team. Any problem being solved quickly even for such a complicated solution as Zope-Plone.
about 2 years ago
An absolutely brilliant provider. They give ALL customers automatic upgrade of facilities ( not just for new customers!) The few problems I have had have been dealt with incredibly quickly. I recommend them all the time.
about 2 years ago
I have been using siteground for about 7 months for my moodle website and I’ve had nothing but the best experience from the very start. Especially I found their support to be lightning fast and really effective.
about 2 years ago
I have 2 years experience with siteground, and I was never disappointed with the support and quality of service. I recommend to all to join Siteground