StartLogic Reviewed by BestHostsDirectory.Com

Hosting by StartLogic
Rating: 4/5 4 stars hosting

Pricing & Getting Started with StartLogic

StartLogic advertise a price of $5.95/mo for their main plan – ProLogic. However, as some other companies you can get this price only if you sign up for the longest term they offer – 2 years. If you want to pay for your account monthly the price goes up and you have to pay an additional setup fee of $30.00 which makes the account much more expensive.

StartLogic - Signup process

After you select your billing plan and proceed with the purchase, you have to get through FOUR different advertising pages that try to sell you a variety of extras. We found this really annoying.

Technical Support

StartLogic provide technical support over phone and a help desk system. We have made our standard test – changed the password of a WordPress installation causing it to crash. Then we posted an inquiry on the support page.

The first response we received was 1 hour and 13 minutes later. The response itself was a templated message that informed us we will wait up to 48 hours for someone to take a look at this problem.

Hello,

Thank you for your reply.

We apologize for any inconvenience this may have caused you. I have asked a member of our team who specializes in website to review your account. You should be hearing from this specialist within 24-48 hours. If you have any questions in the meantime, please let us know and be sure to refer to the link http://www.startlogic.com/member/sconsole for the quickest service.

Thank you for choosing StartLogic we appreciate your support.

Sincerely,

Reed Safford
Customer Support

Three hours later we received an update from a “specialist” suggesting that we should reinstall WordPress:

Hello,

I apologize for any inconvenience this may have caused you. While access the URL it shows blank page. I could not find any errors on php error logs. It is difficult investigate the issue without the errors. It appears that issue with the WordPress files. I suggest that you please reinstall the WordPress application.

If you have any further questions, please update the Support Console.

Sincerely,

Vincent Baker
Technical Specialist

After this reply we have decided that there is no reason to keep asking for support because we obviously weren’t going to get any.

Conclusion

In conclusion, StartLogic offer web hosting at fairly normal prices if you go for a long-term contract with them. Their technical support, however, is unsatisfactory, to say the least. This is one of the main reasons StartLogic is ranked 6th in our website. We would recommend this hosting provider only for small websites that wouldn’t require much attention or technical knowledge to maintain.

StartLogic has received the “Top 10 Best Hosts Award 2010”

In 2010 the Best Hosts Directory has once again selected the best hosts and StartLogic is one of the top performing hosts that we have reviewed and compared. StartLogic is a leading provider of Web-hosting solutions and services for global business.